Terms of Service

A customer organisation's administrators are responsible for the users they invite, the roles and permissions they assign, and for keeping login credentials secure. The organisation is responsible for what its users do inside its workspace.

The service may not be used for any unlawful purpose, to attempt to breach its security, or to send WhatsApp messages to contacts who have not consented to receive them. Any use of the Outreach module must also comply with Meta's WhatsApp Business Platform policies.

A customer organisation owns the data it enters into BizCARE CRM and may export it at any time while its account is active. We process that data only to provide the service and as described in the Privacy Policy — we do not sell it, and we do not use it to train models or for any purpose unrelated to the customer's own use of the product.

Fees are as set out in the quotation or invoice issued to the customer organisation. We do not charge fees that were not agreed in writing.

We make reasonable efforts to keep the service available and to schedule maintenance outside peak hours where practical, but we do not guarantee any specific uptime beyond what is expressly stated in a customer's quotation.

To the fullest extent permitted by law, our total liability for any claim arising from the service is limited to the fees paid by the customer organisation in the 12 months before the claim arose, and we are not liable for indirect, incidental or consequential loss.

Either party may terminate on the notice set out in the customer's quotation or agreement. After termination, the customer organisation has 30 days to export its data before we delete it from our systems.

These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction over any dispute arising from them.

We may update these terms from time to time; continued use of the service after a change takes effect is acceptance of the updated terms.

Questions about these terms can be sent to bizcare.my@gmail.com.